Terms of service

Last updated: 18 September 2026

These General Terms and Conditions apply to every offer made by [[TO BE COMPLETED BY OWNER: store name]], the webshop for MYKONOS perfumes, and to every contract concluded through the webshop.

Identity of the trader

  • Trade name: FragranceGems VOF
  • Legal form: Vennootschap onder firma (VOF)
  • Registered business address: IJsselstroom 33, 2721 AW Zoetermeer, The Netherlands
  • E-mail: [[TO BE COMPLETED BY OWNER: customer service e-mail address]]
  • Phone: [[TO BE COMPLETED BY OWNER: customer service phone number]]
  • Customer service hours: [[TO BE COMPLETED BY OWNER: customer service hours]]
  • Chamber of Commerce number: 42151014
  • VAT identification number: NL869940089B01

Article 1 - Definitions

  • Trader (also we, us): the business identified above.
  • Customer (also you): every person or business that places an order in the webshop.
  • Consumer: a customer who is a natural person acting for purposes outside their trade, business, craft or profession.
  • Contract: the distance contract between the trader and the customer for the sale of goods through the webshop.
  • Withdrawal period: the period within which a consumer can use the right of withdrawal.
  • Day: calendar day.
  • Durable medium: any medium, including e-mail, that allows information to be stored and reproduced unchanged for future reference.

Article 2 - Applicability

  • These terms apply to every offer by the trader and to every contract between the trader and the customer.
  • Before the contract is concluded, these terms are made available to the customer in the webshop in such a way that they can be stored on a durable medium.
  • If a provision of these terms is void or is annulled, the remaining provisions stay in force. The provision concerned is replaced by a provision that comes as close as possible to its purpose.
  • Nothing in these terms limits the rights that consumers have under mandatory law.

Article 3 - The offer

  • The offer contains a complete and accurate description of the goods offered, detailed enough for the customer to assess the offer properly. Images are a truthful representation of the goods. Obvious mistakes or errors in the offer do not bind the trader.
  • If an offer has a limited period of validity or is subject to conditions, this is stated explicitly in the offer.
  • Every offer makes clear what rights and obligations are attached to accepting it, including the total price, the shipping costs, the payment methods and the way the contract is concluded.
  • If you are under 18, you may only place an order with the consent of a parent or legal guardian.

Article 4 - The contract

  • The contract is concluded at the moment the customer accepts the offer and meets the conditions attached to it, by completing the order in the checkout.
  • The trader confirms receipt of the order by e-mail without delay. As long as receipt has not been confirmed, the customer may cancel the order.
  • The trader takes appropriate technical and organisational measures to secure the electronic transfer of data and to provide a safe web environment for payment.
  • The trader may, within the limits of the law, check whether the customer can meet the payment obligations and may refuse an order or attach conditions to it where there are good grounds to do so. The customer is informed of this with reasons.

Article 5 - Prices and payment

  • Prices are shown in the currency displayed in the webshop. Prices shown to consumers include VAT.
  • Shipping costs are not included in the product price. They are shown in the checkout before the customer places the order.
  • The price that applies to an order is the price shown at the moment the order is placed. Prices of goods are not increased after the contract has been concluded, except where a change in VAT rates or another statutory measure requires this.
  • Payment is made with one of the payment methods offered in the checkout.
  • The customer must report inaccuracies in the payment details provided without delay.
  • Delivered goods remain the property of the trader until the customer has paid the amount due in full.

Article 6 - Delivery

  • The trader takes the greatest possible care when receiving and carrying out orders. The place of delivery is the address the customer has provided.
  • The countries to which we deliver, the shipping costs and the expected delivery time are described in our Shipping Policy and shown in the checkout before the customer pays.
  • We deliver within the delivery period shown in the checkout or, if no period was shown or agreed, within the maximum period laid down by law. If we cannot deliver in time, we inform the customer. The customer then has the rights the law provides, including the right to terminate the contract at no cost and to receive a refund of the amounts paid.
  • For consumers, the risk of loss of or damage to the goods passes at the moment the consumer, or a third party indicated by the consumer who is not the carrier, takes physical possession of the goods.

Article 7 - Right of withdrawal

  • A consumer may withdraw from the contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which the consumer, or a third party indicated by the consumer who is not the carrier, takes physical possession of the goods, or of the last parcel if an order is delivered in several parcels.
  • To withdraw, the consumer informs the trader by a clear statement within the withdrawal period. The consumer may use the model withdrawal form in the annex to these terms, but this is not obligatory.
  • Exception for sealed products: under Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery. For perfume delivered with a protective seal this means that withdrawal is possible as long as the seal is intact, and that the right of withdrawal ends once the consumer has broken the seal after delivery.
  • The full procedure and its consequences are described in our Refund Policy, which forms part of these terms.

Article 8 - Returns and refund

  • The consumer sends the goods back without undue delay and in any event no later than 14 days after the day on which the consumer informed the trader of the withdrawal.
  • Direct cost of returning the goods: [[TO BE COMPLETED BY OWNER: who pays return shipping]].
  • The trader refunds all payments received for the returned goods, including the standard delivery costs of the original shipment, without undue delay and in any event no later than 14 days after the day on which the trader is informed of the withdrawal. The trader may withhold the refund until the goods have been received back or until the consumer has supplied proof of having sent them back, whichever is the earliest.
  • The refund is made using the same means of payment the consumer used, unless the consumer has expressly agreed otherwise, and without any fee for the consumer.
  • The consumer is only liable for diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Article 9 - Conformity and legal guarantee

  • The trader warrants that the goods conform to the contract, to the specifications stated in the offer, to reasonable requirements of soundness and usability and to the statutory provisions in force on the date the contract is concluded.
  • Consumers are entitled to the legal guarantee of conformity. Under EU law this covers any lack of conformity that becomes apparent within at least two years of delivery. National law in the consumer's country of residence may provide more extensive rights, and those rules continue to apply.
  • If goods do not conform, the consumer is entitled to repair or replacement free of charge and, where that is not possible or not done within a reasonable time, to a price reduction or termination of the contract with a refund.
  • The consumer should report a lack of conformity to the trader within a reasonable time after discovering it. Under Dutch law a report made within two months of discovery is always in time.

Article 10 - Complaints and disputes

  • Complaints about the performance of the contract can be submitted to the trader using the contact details at the top of these terms, with a clear description of the complaint and the order number.
  • We aim to respond within [[TO BE COMPLETED BY OWNER: response time]]. If a complaint requires more time to handle, we confirm receipt within that period and indicate when the customer can expect a fuller answer.
  • Participation in alternative dispute resolution: [[TO BE COMPLETED BY OWNER: statement on participation in alternative dispute resolution]].
  • If a complaint cannot be resolved together, consumers can seek advice from the consumer organisation or competent consumer authority in their country. For cross-border purchases within the EU, consumers can contact the European Consumer Centre in their country of residence through the European Consumer Centres Network (ECC-Net).

Article 11 - Intellectual property

  • All intellectual property rights in the webshop and its content, including texts, images, graphics and designs, belong to the trader or its licensors.
  • MYKONOS and the associated logos and product names are trademarks of their respective owner. Nothing in these terms grants the customer a licence or any other right to use them.
  • Content of the webshop may not be copied, distributed or otherwise used without prior written permission, except where the law allows this.

Article 12 - Privacy

The trader processes personal data in accordance with the Privacy Policy published in the webshop.

Article 13 - Liability

  • Nothing in these terms excludes or limits the trader's liability where this is not permitted by law. This includes liability for death or personal injury, for damage caused by intent or deliberate recklessness, liability under product liability law and the statutory rights of consumers.
  • To the extent that the law allows liability to be limited, the trader's total liability per order is limited to [[TO BE COMPLETED BY OWNER: liability cap]]. This limitation does not apply to consumers where mandatory consumer law does not permit it.
  • Perfumes are cosmetic products for external use. The customer should follow the instructions and warnings on the packaging.

Article 14 - Force majeure

The trader is not liable for a failure to perform that is caused by circumstances beyond its reasonable control. In that case the trader informs the customer as soon as possible. If the situation lasts so long that the customer cannot reasonably be expected to wait, either party may terminate the contract, and amounts already paid for goods that were not delivered are refunded. This article does not affect the statutory rights of consumers.

Article 15 - Applicable law and competent court

  • Contracts between the trader and the customer are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
  • This choice of law does not deprive consumers of the protection given by the mandatory provisions of the law of the country where they have their habitual residence.
  • Disputes are submitted to the court that has jurisdiction under the law. Consumers may in any case bring proceedings before the courts of the country where they live.

Article 16 - Changes to these terms

The trader may change these terms. The version that applies to a contract is the version that was in force at the moment the order was placed. The most recent version is always available in the webshop, with the date of the last update at the top.

Article 17 - Final provisions

  • The Refund Policy, the Shipping Policy and the Privacy Policy published in the webshop form part of these terms. If a provision of one of those policies conflicts with these terms, the provision that is more favourable to the consumer applies.
  • Additional provisions or provisions that deviate from these terms may not be to the detriment of the consumer and must be recorded in writing or on a durable medium.

Annex - Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

  • To: FragranceGems VOF, IJsselstroom 33, 2721 AW Zoetermeer, The Netherlands, [[TO BE COMPLETED BY OWNER: customer service e-mail address]]
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.