Shipping policy

Last updated: 18 September 2026

This Shipping Policy explains how orders placed at [[TO BE COMPLETED BY OWNER: store name]], the webshop for MYKONOS perfumes, are shipped and delivered.

1. Overview

Topic	What applies
Delivery area	[[TO BE COMPLETED BY OWNER: countries we ship to]]
Handling time	[[TO BE COMPLETED BY OWNER: handling time]]
Shipping costs	Shown in the checkout before you pay
Expected delivery time	Shown in the checkout before you pay
Tracking	Where the shipping service supports it, you receive a tracking link in the dispatch confirmation e-mail

2. Shipping costs and expected delivery time

The shipping costs and the expected delivery time for your address are shown in the checkout before you pay. They depend on the destination and on the shipping method you select. The amounts and delivery estimates shown in the checkout at the time of your order are the ones that apply to your order.

Shipping rates

Destination	Shipping method	Rate
[[TO BE COMPLETED BY OWNER: shipping zone]]	[[TO BE COMPLETED BY OWNER: shipping method]]	[[TO BE COMPLETED BY OWNER: shipping rate]]

3. Delivery area

We deliver to: [[TO BE COMPLETED BY OWNER: countries we ship to]]. If your country cannot be selected in the checkout, we are currently unable to deliver there.

Perfume contains alcohol

Perfume contains alcohol and is therefore treated as a flammable liquid by postal and courier services. Transport rules for such goods differ per country and per shipping service. For that reason we cannot ship to every country or with every shipping service, and some shipping options may not be available for your address.

4. Handling time

Handling time is the time we need to prepare your order before it is handed over to the carrier: [[TO BE COMPLETED BY OWNER: handling time]]. You receive an order confirmation by e-mail after placing your order and a dispatch confirmation once your order has been handed over to the carrier.

5. Track and trace

Where the chosen shipping service supports tracking, the dispatch confirmation e-mail contains a tracking link that lets you follow your parcel. If you have not received a dispatch confirmation or the tracking information does not update, contact us and mention your order number.

6. Changing your address

Please check your delivery address carefully before you place your order. If you need to change it, contact us as soon as possible and mention your order number. We can only change the address as long as the order has not been handed over to the carrier. After that, a change is no longer possible on our side.

7. Uncollected or refused parcels

If a parcel is returned to us because it was not collected, was refused or could not be delivered to the address provided, we will contact you to agree on a new delivery or on cancellation of the order. Costs of sending the parcel again: [[TO BE COMPLETED BY OWNER: policy on re-shipment costs for returned parcels]].

Refusing or not collecting a parcel does not by itself count as a withdrawal notice. If you are a consumer and wish to withdraw from your purchase, please tell us so explicitly as described in our Refund Policy.

8. Damage on receipt

Please check your parcel when you receive it. If the parcel or a product is damaged, contact us as soon as reasonably possible, mention your order number and describe the damage. Photos of the product and the packaging help us handle your report quickly. If the damage is visible on delivery, we recommend that you also report it to the delivery driver where possible. Reporting damage does not affect your statutory rights; see our Refund Policy for the legal guarantee of conformity.

9. Transfer of risk

If you are a consumer, the risk of loss of or damage to the goods passes to you when you, or a third party indicated by you who is not the carrier, take physical possession of the goods. If you instruct a carrier of your own choice that was not offered by us, the risk passes to you when the goods are handed over to that carrier.

10. Deliveries outside the European Union

If we deliver to a destination outside the customs territory of the European Union, the authorities in the destination country may charge import duties, taxes or handling fees. These charges are not part of our shipping costs and are payable by the recipient.